Privacy Policy

1. Data Controller

  • Company name: COMBO GAMES S.L.
  • Registered address: Calle Teresa Claramunt 33º B, 02006, Albacete (Albacete), Spain
  • Tax ID (NIF/CIF): B56968654
  • Email: info@combogames.es

2. Personal data collected

When using this website (developed with WooCommerce), the following personal data may be collected:

  • Identification data: first and last name.
  • Contact details: shipping and billing address, email address, phone number.
  • User account data (if a WooCommerce account is created).
  • Order, return, and communication data.
  • Payment data, fully managed by external payment gateways (the publisher does not store banking details).
  • Browsing data: IP address, device, browser, and purchasing behavior.

3. Purpose of data processing

Personal data is used to:

  • Manage orders, payments, shipments, and returns of board games.
  • Create and manage customer accounts in WooCommerce.
  • Handle inquiries, incidents, and customer support requests.
  • Comply with legal, tax, and accounting obligations.
  • Send commercial communications related to our own products, if the user has given consent.
  • Prevent fraud and misuse of the platform.

The legal bases for processing are:

  • Performance of a sales contract.
  • User consent (forms, cookies, marketing communications).
  • Compliance with legal obligations.
  • Legitimate interest in the proper management and security of the online store.

5. Data recipients

Personal data may be shared with:

  • Transport and logistics companies.
  • Payment service providers integrated into WooCommerce (credit card, PayPal, Stripe, or others).
  • Technology and hosting providers.
  • Analytics and marketing tools, where applicable.

Some providers may be located outside the European Economic Area, with appropriate safeguards applied in accordance with the GDPR.

6. Data retention

Personal data will be retained:

  • For as long as a commercial relationship exists.
  • For the periods required by tax and commercial regulations.
  • Until the user requests deletion when processing is based on consent.

7. User rights

Users may exercise the following rights:

  • Access
  • Rectificación
  • Erasure
  • Objection
  • Restriction of processing
  • Data portability

Via our contact form.

8. Security measures

The publisher applies the necessary technical and organizational measures to ensure data security, including the standard security measures provided by WordPress and WooCommerce.